ART MATRIX - LIGHTLINK PO 880 Ithaca, NY 14851-0880 (607) 277-0959 Voice (607) 277-8913 Fax (607) 277-5026 Modems email@example.com E-mail firstname.lastname@example.org E-mail 04/02/02 6:26pm DISCONNECTION 3 - Outlook and Outlook Express So far quite a number of our 'disconnection' problems have resulted from the end customer having their Microsoft Outlook or Outlook Express set to disconnect after sending or receiving e-mail. Every time they would read or send mail the modem would unhook them! Inside your Outlook/Express go to Tools -> Options -> Mail Delivery/Connections and turn off "hangup after sending or receiving mail" WINDOWS ME Windows Millenium edition has an extra window in its dialup networking called DIALING. There are two settings at the bottom of that window that are set by default to drop the line should they become 'approximately idle' or 'possibly not needed'. This is completely different than the original 'Disconnect if idle for more than X minutes' setting in the same area. Turning off these two items has eliminated random hangups for at least one customer. Go to MY COMPUTER -> DIALUP NETWORKING -> Hit the lightlink icon with the RIGHT BUTTON ONCE -> hit on PROPERTIES with left button. -> GENERAL -> CONFIGURE -> CONNECTION -> Turn off Disconnect if idle for more than X minutes. Hit OK -> DIALING -> Turn off 'Enable idle Disconnect' and 'Disconnect when connection may not be needed.'